sybex.com

Microsoft MCDST

MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70-271 and 70-272

Bill Ferguson

ISBN: 978-0-7821-4352-2

Paperback

480 pages

October 2004

If you are an instructor, you may request an evaluation copy for this title.

Find supplements, online resources, and technology solutions for this title onWiley's Higher Education Site

US $39.99

Add to Cart

Residents outside the United States can purchase books through our International Distributors.

About This Title | Errata

Table of Contents

Introduction.

Assessment Test.

Part I Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.

Chapter 1 Installing a Windows Desktop Operating System.

Chapter 2 Managing and Troubleshooting Access to Resources.

Chapter 3 Configuring and Troubleshooting Hardware Devices and Drivers.

Chapter 4 Configuring and Troubleshooting the Desktop and User Environments.

Chapter 5 Troubleshooting Network Protocols and Services.

Part II Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

Chapter 6 Configuring and Troubleshooting Applications.

Chapter 7 Resolving Usability Issues.

Chapter 8 Resolving Application Customization Issues.

Chapter 9 Configuring and Troubleshooting Connectivity for Applications.

Chapter 10 Configuring Application Security.

Glossary.

Index.