Introduction.
Phase 1 Installing Hardware and Software.
Task 1.1: Installing RAM.
Task 1.2: Installing a PCI Card.
Task 1.3: Installing a CPU.
Task 1.4: Installing a Power Supply.
Task 1.5: Installing a Hard Drive.
Task 1.6: Installing a Floppy Drive.
Task 1.7: Installing a SCSI Drive.
Task 1.8: Installing a CD Drive.
Task 1.9: Installing a DVD Drive.
Task 1.10: Installing a Motherboard.
Task 1.11: Installing a Video Card.
Task 1.12: Installing a Laptop Keyboard.
Task 1.13: Installing SO-DIMM in a Laptop.
Task 1.14: Installing a Laptop Hard Drive.
Task 1.15: Installing a Laptop Optical Drive.
Task 1.16: Installing a KVM Switch.
Task 1.17: Installing a Complete Workstation from the Box.
Task 1.18: Preventing ESD Damage.
Task 1.19: Installing Drivers from a Disk.
Task 1.20: Installing Drivers from the Internet.
Task 1.21: Reformatting a Hard Drive.
Task 1.22: Installing an Operating System (Windows XP Professional) as a Fresh Install.
Task 1.23: Uninstalling Software.
Task 1.24: Installing Microsoft Applications.
Task 1.25: Installing Non-Microsoft Applications.
Task 1.26: Upgrading Windows 2000 to Windows XP.
Task 1.27: Using Restore Points in Windows XP.
Task 1.28: Shutting Down Programs.
Task 1.29: Tweaking Windows XP.
Task 1.30: Installing a Local Printer.
Task 1.31: Installing Printer Drivers.
Phase 2 Maintaining and Documenting Computer Systems.
Task 2.1: Identifying a Motherboard.
Task 2.2: Managing a Swap File.
Task 2.3: Imaging a Disk.
Task 2.4: Searching for Drivers.
Task 2.5: Cleaning Dust Bunnies Out of Computers.
Task 2.6: Cleaning Out Fans.
Task 2.7: Oiling Fans.
Task 2.8: Cleaning and Degaussing Monitors.
Task 2.9: Cleaning Keyboards, Mice, and PCs.
Task 2.10: Defragging a Hard Drive.
Task 2.11: Updating Security Patches.
Task 2.12: Checking and Reseating RAM.
Task 2.13: Checking and Reseating PCI Cards.
Task 2.14: Checking Internal Connectors.
Task 2.15: Speeding Up Windows 2000 Professional.
Task 2.16: Flashing the BIOS.
Task 2.17: Changing the CMOS Battery to Correct.
Task 2.18: Resetting Passwords.
Task 2.19: Testing Ports with an Online Scanner.
Task 2.20: Changing Printer Toner.
Task 2.21: Performing Asset Management of PCs.
Task 2.22: Performing Asset Management on Inventory.
Task 2.23: Performing Asset Management.
Task 2.24: Performing Asset Management.
Task 2.25: Tracking Work Done on a PC.
Phase 3 Networking Computer Systems.
Task 3.1: Mapping Drives.
Task 3.2: Creating File Shares.
Task 3.3: Configuring PCs to Use Dynamic Addressing.
Task 3.4: Installing a Network Printer.
Task 3.5: Making a Straight-Through Cable.
Task 3.6: Making a Crossover Cable.
Task 3.7: Testing Network Cables.
Task 3.8: Setting Up a Mail Account.
Task 3.9: Joining a Computer to a Domain.
Task 3.10: Creating a User in Active Directory.
Task 3.11: Mapping Network Cables.
Task 3.12: Setting Up a Local User ID.
Task 3.13: Adding a Network Peripheral Port.
Task 3.14: Setting Up VPN on a PC.
Task 3.15: Setting Up Dial-Up Networking.
Task 3.16: Connecting a PC to a Network Printer.
Phase 4 Troubleshooting and Restoring Computer Systems.
Task 4.1: Scanning for and Removing Viruses.
Task 4.2: Scanning for and Removing Malware.
Task 4.3: Changing Backup Tapes on a Server.
Task 4.4: Changing the Backup Schedule on a Server.
Task 4.5: Backing Up Outlook Express.
Task 4.6: Backing Up Outlook.
Task 4.7: Troubleshooting a Randomly Rebooting PC.
Task 4.8: Troubleshooting a PC That Can’t Print.
Task 4.9: Troubleshooting a PC That Can’t Print.
Task 4.10: Troubleshooting the Error Message.
Task 4.11: Troubleshooting Long Load.
Task 4.12: Troubleshooting a CD Player.
Task 4.13: Troubleshooting the Error Message.
Task 4.14: Troubleshooting a “New Hardware Found” Message.
Task 4.15: Troubleshooting the Inability to Connect.
Task 4.16: Troubleshooting an Empty Outlook.
Task 4.17: Troubleshooting No Restart of UPS Device.
Task 4.18: Troubleshooting Excel Locking Up.
Task 4.19: Troubleshooting No Monitor Image.
Task 4.20: Troubleshooting the Inability to Connect.
Task 4.21: Troubleshooting the Inability to Access a Shared.
Task 4.22: Troubleshooting the Inability to Connect.
Index.
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