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CompTIA A+

The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills

Steven Johnson

ISBN: 978-0-470-12635-6

Paperback

240 pages

April 2007

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About This Title | Errata

Table of Contents

Introduction.

Chapter 1 Interacting with Customers.

Chapter 2 Working with Professionals.

Chapter 3 Using Proper Phone Techniques.

Chapter 4 Security in Communication.

Chapter 5 Workplace Communication and Practices.

Chapter 6 Leadership in IT.

Chapter 7 Communication in the Real World.

Index.